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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Deanna Halliday

Deanna Halliday

November 15, 2024

5  out of  5
rating by Deanna Halliday
"LaShay Hill provides exceptional services! She has helped me in multiple ways with my insurance needs. I hive her 100 Hold stars! Thank you LaShay for all you do! Always Keep smiling and being the awesome person you are!❤️🫶❤️"
We responded:
"Deanna, thank you for your wonderful review! I'm so happy to hear that LaShay has been able to assist you with your insurance needs in such an exceptional way. Your kind words about her service and personality mean a lot to us. We'll make sure she keeps smiling and continues to provide the outstanding service you’ve come to expect. If you need any further assistance, feel free to reach out anytime. - Christopher Patrick - State Farm Insurance Agent, Jacksonville, FL"
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LaToria Wilson

November 7, 2024

5  out of  5
rating by LaToria Wilson
"I had an excellent experience working with Lashay Hill as my life insurance agent. From the very beginning, she was incredibly knowledgeable, professional, and attentive to my family's needs. She guided me through the entire process with ease, ensuring I understood all the options available to us. Thanks to her expertise, I was able to successfully secure life insurance policies for my entire family. Lashay made what could have been a complicated process simple and stress-free. I highly recommend her to anyone looking for a reliable and trustworthy life insurance agent!"
We responded:
"LaToria, thank you for sharing your wonderful experience with Lashay! I'm glad to hear that she was knowledgeable, professional, and attentive to your family's needs. It's great that she made the life insurance process simple and stress-free for you. Your recommendation means a lot to us. If you need any further assistance, our office is always here to help. - Christopher Patrick - State Farm Insurance Agent, Jacksonville, FL"
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Rachel Shirley

November 6, 2024

5  out of  5
rating by Rachel Shirley
"Rebecca at State Farm is an absolute gem! She made the insurance process so easy and stress-free. From the first phone call, she was warm, knowledgeable, and genuinely interested in helping me find the right coverage. She took the time to explain all my options, answer my questions, and ensure I fully understood my policy. Rebecca is incredibly responsive and always quick to follow up, making me feel confident that my insurance needs are in good hands. I highly recommend her to anyone looking for a reliable, caring insurance agent who truly has her clients’ best interests at heart. Thank you, Rebecca, for making the process so smooth and for being so dedicated to outstanding customer service!"
We responded:
"Rachel, thank you for your wonderful review! I'm glad to hear that Rebecca made your insurance process easy and stress-free. Her dedication to explaining options and ensuring you understood your policy truly reflects our commitment to outstanding customer service. It's great to know you felt confident and well-supported. We appreciate your recommendation and are here for any further insurance needs or questions you may have. - Christopher Patrick - State Farm Insurance Agent, Jacksonville, FL"
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Orlando Romero

October 25, 2024

5  out of  5
rating by Orlando Romero
"Absolutely fantastic everything they promised they did the price was dead on I wouldn't go any other place Don't even think about it they had the best price anyhow!!!"
We responded:
"Orlando, thank you for your fantastic review! I'm glad to hear that our team delivered on our promises and provided you with a great price. Your satisfaction is our priority, and it's wonderful to know you wouldn't go anywhere else. If you ever need anything in the future, we're here to help! - Christopher Patrick - State Farm Insurance Agent, Jacksonville, FL"
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Kimberly Hassell

October 25, 2024

5  out of  5
rating by Kimberly Hassell
"My lady representative at State Farm.Christina is a wonderful lady she's awesome"
We responded:
"Thank you, Kimberly! I'm glad to hear that Christina has been awesome and wonderful in assisting you. We appreciate your kind words and are grateful to have her on our team. If you need any further assistance, we're here to help. - Christopher Patrick - State Farm Insurance Agent, Jacksonville, FL"
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LaMarcus Haynes

October 25, 2024

5  out of  5
rating by LaMarcus Haynes
"Great Customer Service and Excellent Environment!!"
We responded:
"LaMarcus, thank you for your wonderful review! I'm glad you enjoyed the environment and our customer service. We appreciate your recommendation and look forward to seeing you again! - Christopher Patrick - State Farm Insurance Agent, Jacksonville, FL"
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James Longever

October 25, 2024

5  out of  5
rating by James Longever
"Great customer service… exceptionally knowledgeable.. always answer all my questions… and they listen.. all representatives are great.., best agency I have found in Florida.."
We responded:
"James, thank you for your fantastic review! I'm glad to know that our team’s knowledge and customer service have made such a positive impression on you. It's great to hear that all your questions are answered and that you feel listened to. We're grateful to be considered the best agency you've found in Florida. If you ever need further assistance, we're here for you! - Christopher Patrick - State Farm Insurance Agent, Jacksonville, FL"
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J C

October 24, 2024

5  out of  5
rating by J C
"Tracy exceed expectations about what customer service means… The # 1 State Farm Company. Love it"
We responded:
"Tracy's dedication to customer service is truly commendable. We're happy to know she exceeded your expectations! Thank you for recognizing our efforts and for your kind words about our agency. We're here for any future needs you may have. - Christopher Patrick - State Farm Insurance Agent, Jacksonville, FL"
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5

October 24, 2024

5  out of  5
rating by 5
"Really Good Service and Professional Employees"
We responded:
"Thank you for your wonderful review! I'm happy to know you received really good service from our professional team. We strive to provide the best experience for our customers and your feedback means a lot. If you need any further assistance, we're always here to help. - Christopher Patrick - State Farm Insurance Agent, Jacksonville, FL"
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Brenda Smith

October 24, 2024

5  out of  5
rating by Brenda Smith
"Great people and so very helpful and knowledgeable. They had a lot of patience. They saved me a lot of money. I am so grateful to them for everything. I highly recommend them."
We responded:
"Brenda, thank you so much for your wonderful review! I'm happy to know our team was able to assist you effectively and save you money. Your recommendation means a lot to us. If you ever need further assistance or have any questions, we're here to help. - Christopher Patrick - State Farm Insurance Agent, Jacksonville, FL"
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Matthew Martinko

August 21, 2024

5  out of  5
rating by Matthew Martinko
"Chris, has an exceptional team and responsive with all my questions and needs. Make sure to get quotes for Life Insurance while looking at auto and home owners. My work policy didn’t cover half of what I thought it did after hearing out Chris and the multiple types of life insurance they offer!"
We responded:
"Matthew, thank you for your kind words and for highlighting the responsiveness of our team. I'm glad we could assist with your questions and needs. It's great to know that our discussion on life insurance options was helpful in clarifying your coverage. If you have any more questions or need further assistance, feel free to reach out. - Christopher Patrick - State Farm Insurance Agent, Jacksonville, FL"
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Ashley Urban

July 13, 2024

1  out of  5
rating by Ashley Urban
"I’ve been with Statefarm for 15+ years, I have always been a loyal customer and have multiple policies with this company. Over the years my insurance has been a decent price until I switched to this location, my family has had nothing but issues with this office and they handle their customers in an unprofessional way. My policy went up and this office had the audacity to tell me that my insurance went up for parts and services, I haven’t been in any incidents, I’m close to fourty paying 200 a month. This offices has made changes and has even given us attitude about not proceeding with other bundles for Statefarm. No one is helpful it’s like talking to a wall, they do not care for their customers needs and there’s always a rebuttal from them in reference to my policies and the increase of $70 in 3 months, no tickets, no incidents or accidents. Unfortunately I don’t think Statefarm is a good fit for the working class."
We responded:
"Hi Ashley, I am truly sorry to hear about your experience. We strive to provide excellent service, and it's clear we fell short of your expectations. We value your feedback and would appreciate the opportunity to make things right. Please reach out to the office tomorrow 904-323-0972 so we can address your concerns. Thank you for bringing this to our attention. Best regards, Chris Patrick"
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Argelis Leon

July 12, 2024

5  out of  5
rating by Argelis Leon
"El servicio al cliente es muy bueno"
We responded:
"Argelis, gracias por la reseña excepcional! Disfrutamos mucho trabajar con usted y apreciamos su preferencia. - Christopher Patrick - State Farm Insurance Agent, Jacksonville, FL"
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Tyrona Hopkins

April 23, 2024

5  out of  5
rating by Tyrona Hopkins
"Thanks Shay...."
We responded:
"Thank you, Tyrona! We are fortunate to have hard-working team members, like Shay, who do their best for our customers. Thank you for trusting us with your coverage needs! - Christopher Patrick - State Farm Insurance Agent"
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Jo Calli

April 1, 2024

5  out of  5
rating by Jo Calli
"I received exceptional customer service from Lashay Hill. She went above and beyond to be helpful to me. I would highly recommend State Farm insurance to my family and friends. I am more than pleased with the outcome. Thank you."
We responded:
"Jo, thank you for the kind review! Lashay is amazing, and we're thrilled she made such a positive impact. Your support means a lot to us!"
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Joyce Lehman

January 23, 2024

5  out of  5
rating by Joyce Lehman
"Everyone in the office is professional, knowledgeable, and courteous. You are rarely placed on hold when phoning the office and are always able to reach a live person. It is a pleasure having all of our insurance needs handle by the office of Christopher Patrick!"
We responded:
"Joyce, we thank you for the review! Our team strives to provide a great insurance experience for everyone who visits our office, and we are happy to hear that you are satisfied with your recent visit! We enjoy rolling out the red carpet, so please reach out if you need any additional help!"
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sing grace

September 13, 2023

5  out of  5
rating by sing grace
"Very very friendly"
We responded:
"Thank you for taking the time to leave us a review. Our State Farm office in Jacksonville would be nothing without policyholders like you!"
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J H

July 10, 2023

5  out of  5
rating by J H
"Get the health insurance you won't regret it. Ask them for details."
We responded:
"Thank you for sharing your experience with our office! We are happy to hear we were able to help with your health policy. Please reach out if you have any questions."
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Michael Godwyn

March 22, 2023

5  out of  5
rating by Michael Godwyn
"Luke was Awesome, thanks for your customer service"
We responded:
"Michael, thank you for the shoutout for Luke! We greatly appreciate your business!"
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Brianne Caraway

March 22, 2023

5  out of  5
rating by Brianne Caraway
"Always very helpful!"
We responded:
"Brianne, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
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Terrance Harris

February 1, 2023

5  out of  5
rating by Terrance Harris
"Lashay was super professional, highly knowledgeable and very friendly. Lashay rendered excellent care."
We responded:
"Terrance, thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Lashay cares a lot about our customers."
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Beverly Mitchell

February 1, 2023

5  out of  5
rating by Beverly Mitchell
"Excellent customer from my agent Leshay!. Effective communication and breaks everything down to make it easy to understand....even while I'm working...lol..She is very up-to-date on their market knowledge and offer me options with side by side comparisons. I have referred my brother and now my elderly mother to Lashay at State Farm. I always thought that with larger companies I would be tossed around from person to person, but after working with Lashay at State Farm it's like having a family member as an agent to help with all of our insurance needs! YOU GO GIRRL!"
We responded:
"Thank you, Beverly, for the amazing review! Our team works hard to provide an excellent insurance experience, and we are thrilled to hear our team delivered for your family's insurance policies! We are lucky to have hard-working team members, like Lashay, who make sure our customers can make the right choice for their coverage. Thank you for trusting us with your insurance needs!"
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Mau Jackson

December 15, 2022

5  out of  5
rating by Mau Jackson
"Gave me the best rates and customer service was exceptional…thank you so much"
We responded:
"Thank you, Mau for the five-star rating! We’re honored to have you as a customer at our State Farm office in Jacksonville, FL."
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Reggie Kelsey

December 14, 2022

5  out of  5
rating by Reggie Kelsey
"They take good care of their customers. Make sure they explain what they're doing , and make make you feel like you're getting treated Fair"
We responded:
"Thank you for the five-stars, Reggie! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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Chris Bocklet

November 9, 2022

5  out of  5
rating by Chris Bocklet
"Lashay Hill was absolutely amazing with her service! She took the time to answer every question & made this process which I usually am overwhelmed by super easy. Thank you!"
We responded:
"Chris, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that Lashay was able to do just that for you! We appreciate you putting your trust in our office to help protect what matters most."